Privacy Policy

Last Updated: April 22, 2023

Twelve Digital (Pvt) Ltd., the publishers of www.twelvedigital.com (the “Site”) is committed to maintaining the privacy of personal information that you provide to us when using the Site and obtaining the services provide by us through the Site (the “Services”). This Privacy Policy describes how we treat personal information received about you when you visit the Site and use the Services.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

COLLECTION, USE AND SHARING OF INFORMATION

What information do we collect?
While using our Site, we may ask you to provide us with certain information that can be used to contact or identify you and personalize the services we provide to you (“Personal Information”).

We may collect the following information from you when you visit the Site, via Online Forms or use our Services:
• Contact Information, such as name, email address, mailing address, phone number or geographical location;
• If you are a business entity, information about your organisation, such as organisation name, organisation size, organisation type
• Unique Identifiers, such as usernames or account numbers relating to your subscriptions with us;
• Name and e-mail address when you provide feedback from the Service(s);
• Any other information necessary to provide you with the Services

How do we collect your Personal Information?
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition to our website, we may also request to collect your information using online forms with your consent.

Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information.

You can change your browser settings to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How we use your Personal Information?
We may use information in the following ways:
• To provide you with the Services.
• For the purposes for which you specifically provided the information, for example, to process and fulfil your subscriptions to our e-mail newsletters or contact you with special offers that meet your saved search criteria.
• To send you e-mail/sms notifications about our new or existing products and services, special offers, or to otherwise contact you. You may unsubscribe at anytime by following the applicable instructions, via our contact form or by notifying us via email to hello@twelvedigital.com
• To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
• To enhance existing features or develop new features products and services.

How do we share your Personal Information?
Except as outlined in this Policy, your Personal Information will never be sold to or shared with third parties for commercial purposes or otherwise. We may however transfer or share Personal Information to or with our affiliates and sub-contractors that help us provide the Services. Sub-contractors may include third-party payment processors who process your credit card and other payment information for Twelve Digitaland carriers contracted to deliver purchased products to you.

PROTECTION AND OWNERSHIP OF INFORMATION

The safety and security of your Personal Information is important to us and we take all reasonable industry standard technical and organizational measures and steps to ensure the protection of your Personal Information. You will appreciate however that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, although we will do our best to protect your Personal Information, we cannot guarantee the security of such information transmitted to our Site or through the Services. Transmission of data and information is therefore at your own risk. Once we collect and receive your Personal Information, we will use strict procedures and security features to try to prevent unauthorised access.

You remain the owner of all your Personal Information. Except as enumerated in this Privacy Policy, we will not sell or share your Personal Information with any third parties or use your personal data to compete with you.

PERSONAL INFORMATION RELATING TO CHILDREN

We do not provide Services to persons under the age of 18. As such, we do not knowingly collect any Personal Information from persons under the age of 18. If you are under the age of 18, please do not submit any personal information through the Site or Services. Parents and guardians are encouraged to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Site or Services without their permission. If you have reason to believe that a person under the age of 18 has provided personal information to us through the Site or Services, please contact us and we will endeavour to delete that information from our databases.

CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of November 30th 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

DISCLOSURES AS REQUIRED BY LAW AND CIRCUMSTANCES

We are subject to the laws and regulations of the jurisdictions in which we operate [the “applicable laws”] and we may be compelled or required by the applicable laws to disclose your Personal Information in response to lawful requests by government authorities [including law enforcement and security establishment], and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us.

In the event Twelve Digital goes through a business transition, such as a merger with or acquisition by another entity, or sale of all or a portion of its assets, your Personal Information and accounts may be among the assets that are transferred consequent to such a transition. We will notify you via our official email and through a prominent notice published on the Site of any such change in ownership or control. In any event, we will ensure that your Personal Information receives the same level of protection notwithstanding any such business transition, and that any acquiring entity will be bound by this Privacy Policy in relation to your Personal Information or by a policy at least as stringent as this one.

CONTACT US

If you have any questions about this Privacy Policy, please contact us via email at hello@twelvedigital.com or by post at 2^nd Floor, McLaren’s Building, 123 Bauddhaloka Mawatha, Colombo 4. Sri Lanka.